Refund Policy

1. Refund Eligibility

Refunds may be considered under the following conditions:

• If GetLLC is unable to initiate your service due to an internal error directly caused by us
• If a duplicate payment was made for the same service
• If a refund request is submitted before service initiation

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Delays caused by third-party authorities, including state agencies, the IRS, banks, or verification partners
• Rejections, requests for additional documents, or compliance issues
• Incorrect, incomplete, or inaccurate information or documents provided by the client
• Government fees, registered agent fees, banking partner fees, or third-party processing costs
• Change of mind after service initiation
• Recurring monthly mail handling fees are non-refundable once the billing cycle has begun. Cancellation prevents future charges only

GetLLC does not guarantee approvals, timelines, or outcomes, as these are determined by external authorities.

3. How to Request a Refund

To request a refund (if eligible), contact our support team at support@getllc.io within 30 days of purchase.

Please include your order number and a brief explanation of your request.

Refund decisions are based on service initiation status and documented internal errors.

4. Refund Processing

If approved, refunds will be processed within 5-10 business days to the original payment method used at checkout.

Depending on your bank or card issuer, it can take a few additional days for the credit to appear on your statement.

5. Contact Information

For any refund-related questions, contact us at:

Email: support@getllc.io

Business Address: 447 Broadway, 2nd Floor, Suite 3246 New York, NY 10013

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